You're washing machine stops working the very moment that you've completely run out of clean clothes. Oh, and BTW, this always happens on a Sunday. Or maybe it's your dishwasher ... on Thanksgiving. Well, it's no different in the commercial world. Only on a larger scale, with greater consequences.
Which is why Jim, our Service Technician, is an essential part of your Santec experience. One of the most important parts of his job involves no work at all. In fact, Jim is often unaware that he's even doing it. Imagine you run a linen cleaning service. Even when all your machines are running smoothly, simply knowing that Jim is on the Santec team is the thing makes you confident that all your customers will be happy today. So you're free to go out and find more customers. Thanks Jim.
When one of your machines stops working just give it a good strong kick.
Hey, even Jim knows this technique has worked from time to time. (But of course, never on weekends or holidays.) Most of the time though, you're happy you have Jim on speed dial. Because in addition to The Kick, Jim knows every other technique to diagnose and solve a problem on any broken machine.
How does he know? Call it a perfect blend of his experience (16 years), his childhood (he was a born tinkerer), along with a bit of Google (where he can always pull up the manual and find parts).
Some problems are simple enough that you can fix them yourself.
Well, here's a true story. Your washer broke and it was obvious to you that it wasn't getting power. You figured it was those wires in the back of the machine. They sure looked like a tangled mess. So you just cut away the messy part and made a simple bypass connection to the plug so you could start the machine and get back to business. That way, you didn't need to bother Jim (because, after all, it was probably some sort of holiday). Of course, it still didn't work. You called Jim.
Jim arrived in no time and confirmed what you knew all along: it was a simple problem. But it wasn't the power cord in the back. It was the magnet on the door latch. It had slipped down a bit and was preventing the door from closing completely which only made it seem like there was no power. Easy fix and he'd be out of here. In no time. Except that all those wires dangling in the back needed to be reconnected. Do you remember which one was connected to what? Of course not. But Jim remembered that there's another customer down the road with the same machine. He drove over, took a quick pic of the connections on the back and you were back in business. In no time.